Members

Members (Membership) is a feature for managing customer loyalty programs in Jova POS. This feature allows you to create a membership system, award points, and offer rewards to loyal customers.

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Purpose of the Members Feature

The Members feature helps you to:

1. Build customer loyalty with a points system
2. Identify loyal customers by membership level
3. Improve customer retention with reward programs
4. Analyze shopping behavior of VIP customers

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Members Menu View

Member List Page

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1. Member List Table

The main section displays the member list table:

Column descriptions:

• No: Member serial number
• Name: Member's full name
• Phone Number: Member's main contact
• Current Member Type: Membership level (Gold, Member, etc.)
• Status: Membership status (Active/Inactive)
• Action: Button to view/edit member details

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2. Member Filters

Available filters:

• Status Tab - Filter by active/inactive status
• Member Type Tab - Filter by membership level
• Clear All Button - Reset all active filters

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3. Add Member Button

The Add button is located at the bottom of the page to add new members.

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Adding a New Member

Add Member Form

Steps:

1. Click the Add button on the member list page
2. Fill in the Member Information form:
   • Member Name (required)
   • Email (optional)
   • Phone Number (required)
3. Click Save to save or Cancel to cancel

Example Input:

Member Information

Member Name: Adisti Email: Adisti@gmail.com Phone Number: +62 812 345 678 90

[Cancel] [Save]

note

Phone number is used as the unique member identifier. Make sure the number is not already registered.

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Membership Details

To view complete member information, click the Details action icon on the desired member row.

Member Detail Information

Displayed data:

• Member ID: Unique identification number
• Name: Member's full name
• Email: Email address (if available)
• Phone Number: Main contact
• Membership Level: Current membership status
• Total Points: Total points owned

Member Detail Tabs

There are three tabs on the detail page:

1. Information - Personal member data
2. Transactions - Member transaction history
3. Point Notes - Point earning and usage history

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Member Transaction History

Transaction History Table

Table format:

No	Date	Transaction Number	Price	Payment Method	Payment Status	Status	Action
1	18 Dec 2025	–	Rp 52,000	BNI	Paid	Completed	=
2	18 Dec 2025	–	Rp 50,000	BCA	Paid	Completed	=

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Member Point Notes

Point Notes Table

Table format:

No	Date	Transaction ID	Source Type	Description	Points
1	18 Dec 2025	102	Transaction	-	+10400
2	18 Dec 2025	101	Transaction	-	+10000
3	3 Dec 2025	95	Transaction	-	-52

Point Source Types:

• Transaction - Points from product purchases
• Reward - Points from reward redemption
• Bonus - Bonus points from special promos
• Manual - Manual adjustment by admin

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Member Menu Access Rights by Role

User Role	Member Menu Access Rights
Admin	Full access: add, edit, delete, view reports
Cashier	Can only view and add new members
Owner	Full access + membership analytics reports

note

If a menu is not visible, your account may have limited access rights.

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Member Management Flow

Login
  ↓
Select Member Menu
  ↓
View Member List
  ↓
[Add Member] or [View Details]
  ↓
If Add: Fill Form → Save
  ↓
If Details: View Info → Transactions → Points
  ↓
Manage Member Level & Points
  ↓
Done